The firmware update has since been pulled until Sony fixes the issue. If you’re affected, check out the below FAQs to see what to do next.
Q1. I updated my PS3 to version 4.45, and now the XMB is not being displayed and I cannot play anything on my system. Why?
We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.
Q2. Version 4.45 has been taken off line, but if users have already updated to the new version and they are experiencing problems, what can they do?
We kindly ask PS3 users to wait for further details. We will announce when ready.
Q3. Were you not able to predict that such an issue may occur? Do you perform appropriate verification tests before releasing updates?
SCE constantly performs appropriate verifications tests for system software updates, and strives to improve and offer quality service.
We are currently conducting investigations to determine the cause of this problem. We will announce further information, including additional updates, when ready.
Q4. I read in the web that the PS3 system with 500GB HDD were affected. Is this true?
We are currently conducting investigations to determine the cause of this problem.
Q5. Have you already found a solution to this problem?
We kindly ask PS3 users to wait for further details. We will announce when ready.
Q6. How are the customer service teams responding to consumer inquiries right now?
We kindly ask PS3 users to wait for further details. We will announce when ready.
If you are a PlayStation Plus subscriber, the update will likely to have already been downloaded on to your console. You are advised to delete the update if you haven’t already installed it yet, and wait for Sony to release a fixed version.
