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Cyberpunk 2077 Owners Can Ask for Full Refund on PS4 and Xbox One

After months of delays, Cyberpunk 2077 finally launches on consoles and PC last week. But while the PC and Stadia version have been met with good reviews, the PS4 and Xbox One versions have fared much worse. The performance is so bad on consoles that CD Projekt Red will offer refunds to unsatisfied gamers.

Cyberpunk 2077 plays well on PS5 and Xbox Series X via backwards compatibility, but the frame rates and textures are so bad on the PS4 and Xbox One that many gamers are dissatisfied with the same.

This YouTube video does a good comparison of the game across the various consoles so you can see just how bad it is.

CD Projekt Red (CDPR) will be working on more patches between now and Christman, and two major patches will follow in January and February to fix the various issues in the game and improve the experience on last-gen consoles.

CDPR made the following statement on their website earlier today:

Dear gamers,

First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.

Second, we will fix bugs and crashes, and improve the overall experience. The first round of updates has just been released and the next one is coming within the next 7 days. Expect more, as we will update frequently whenever new improvements are ready. After the holidays, we’ll continue working — we’ll release two large patches starting with Patch #1 in January. This will be followed by Patch #2 in February. Together these should fix the most prominent problems gamers are facing on last-gen consoles. We will be informing you about the contents of each patch ahead of their release. They won’t make the game on last-gen look like it’s running on a high-spec PC or next-gen console, but it will be closer to that experience than it is now.

Finally, we would always like everyone who buys our games to be satisfied with their purchase. We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy. For copies purchased digitally, please use the refund system of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game. Should this not be possible, please contact us at helpmerefund@cdprojektred.com and we will do our best to help you. Starting from today, you can contact us for a week up until December 21st, 2020.

Humbly

Marcin Iwiński, Adam Kiciński, Adam Badowski, Michał Nowakowski, Piotr Nielubowicz, Piotr Karwowski

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