If you find a PSN user causing trouble, cheating or offending anyone you can report the user to Sony who can then take appropriate action. Cheating is one of the main reasons we recommend reporting, as these players spoil the fun for everyone. This could involve exploiting glitches in the game to get ahead or use of other non-permitted action.
You can use Sony’s Grief Reporting service to report such users.
We’ve received numerous requests to explain how the PlayStation Network trophy system works in determining your level and number of points. Each trophy you earn represents points, for example, the bronze trophy is worth 15 points, while the platinum trophy is worth a whopping 180 points (which is the equivalent of 12 bronze trophies). Below, you will find a breakdown of each trophy’s value and the thresholds for each level.
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If you have connected your PS3 to a new TV without changing the settings or selected the wrong resolutions, you will sometimes get a blank screen.
If you can’t access the [Settings] menu to reset the display, turn off your PS3 and then hold down the power button for 10 seconds. You will hear two beeps and then see something on the screen. Holding the power button down for 10 seconds will reset the display to the lowest settings and also restore some other settings to their defaults.
As of PS3 Firmware 2.10, the PlayStation 3 supports the playback of VC-1 (WMV) encoded files. In order to play VC-1 content, WMV playback must be enabled by going to [Settings] > [System Settings] > [Enable WMA Playback]. Videos encoded using VC-1 larger than 2GB or with copy protection cannot be played on the PlayStation 3.
If you are using firmware 2.50, you can access the recovery menu by holding down the power button until you hear three quick beeps. You will be asked to plug in a controller and press the PS button. The menu will allow you to perform various tasks to recover the PS3 console, these include:
- Restart system
- Restore default settings
- Restore file system
- Rebuild database
- Restore PS3 system
- System update
If you are using a older firmware version, you will have to contact Sony technical support. This will mean that you will have to send your console to Sony to get it repaired. If the recovery menu does not work, you should also contact Sony technical support.
Trophy information needed to by synchronized with the PlayStation Network Servers. After you unlock a trophy, the data must be synchronized with the servers in order for them to appear on your profile. You can manually synchronize new trophy information by going to [Game] > [Trophies], pressing 
and selecting [Sync]. Wait for the progress bar to disappear and your trophy count will be updated.
No. Your trophies are stored on your PlayStation Network account. Copying someone else’s savedata will not unlock the trophies to your account, you will need to get them the hard way – by playing the game and achieving the requirements to unlock the trophy.
In order to unlock trophies, you must own a game that supports the trophy feature. All new games support trophies and some older games have been patched to support trophies. Check out our Trophy List & Guides page to see which games support trophies.
In order to unlock a trophy, you must complete a task within the game. You can see what the requirements for unlocking a trophy are by checking the [Trophy Collection] menu under the [Game] menu on the XMB. For example, to earn a gold trophy in Super Stardust HD you must get a 10x Multiplier.
Firmware 2.40 introduced in-game music playback to the PS3. However, it can only be used with compatible games. You can play your own music by pressing the PS button in game and selecting a track, album or playlist from the [Music] menu.
If the game does not support in-game music playback, you will see a error message
If you are using Firmware 2.40 or greater, pressing the PS button will bring up the in-game XMB (if you are in-game) or the old style menu if you are not. If you are in-game, you can bring up the old style menu by holding down the PS Button. The old style menu only allows you to do a limited number of things:
- turn off console
- turn off controller
- reassign controllers (in-game only)
- vibration settings (in-game only)
- game upscaling and smoothing options (PS/PS2 games only)
If you find a PSN user causing trouble, cheating or offending anyone you can report the user to Sony who can then take appropriate action. Cheating is one of the main reasons we recommend reporting, as these players spoil the fun for everyone. This could involve exploiting glitches in the game to get ahead or use of other non-permitted action.
